Refund policy

Return & Refund Policy

Last updated: 23/06/2026

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Eligibility for Returns

As all of our products are made to order, we do not accept returns or exchanges for:

  • Incorrect size selected by the customer

  • Change of mind

  • Incorrect color or design selected

  • Buyer's remorse

Please review the size chart and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To start a claim, email us at vedavogue117281@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

Once your claim is reviewed and approved, we will send a replacement or issue a full refund at no additional cost to you.

Returns

If a return is approved, we will provide instructions on where to send the item. Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

Non-Returnable Items

The following items cannot be returned:

  • Made-to-order products

  • Personalized or custom products

  • Sale or clearance items

  • Gift cards

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of delivery, subject to applicable consumer protection laws. This right does not apply to goods made to the consumer's specifications or clearly personalized, where permitted by law.

Refunds

Once we receive and inspect your return (if applicable), we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at vedavogue117281@gmail.com.